GDPR compliance

The app used for assuring the GDPR, LGPD, CCPA-CPRA, VCDPA, CPA, CTDPA, UCPA, APPI, PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data rectification

You can use the link below to update your account data if it is not accurate.

Data portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore .

Collapsible content

How long is the production time?

Since each of our items is individually made by hand, the current production time is 3-4 weeks

How much are the delivery costs?

The delivery costs to Austria are €4.30, to Germany €9.90 and to all other EU countries €12.10

Shipping is free for purchases over €90

How long does delivery take?

Shipping within Austria takes 1-2 working days.

To Germany 3-5 working days and to all other EU countries 4-7 working days.

You can track your order here Parcel tracking

Can I return my order?

Custom-made products such as harnesses, muzzles, non-adjustable collars and retriever leashes cannot be returned.

Items such as adjustable collars and leashes have a 14-day right of withdrawal. Contact us at or via our contact form.

What is the best way to measure my dog?

You can find our measuring instructions and size tables in the main menu under Measuring instructions. If you need help, please feel free to contact us.

Can I order a special product as requested?

Almost all of our products can be configured as desired. However, if you cannot find the product you are looking for, we can definitely help you.

Simply contact us at or via our contact form.

What is the best way to clean Biothane?

If the material gets dirty, you can simply hold it under lukewarm water and clean it with a soft sponge or cloth and use a little soap if necessary. The wet material can simply be wiped off with a dry cloth or left to air dry.

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