Questions
How long is the production time?
Since each of our items is individually made by hand, the current production time is 3-4 weeks
How much are the delivery costs?
The delivery costs to Austria are €4.30, to Germany €9.90 and to all other EU countries €12.10
Shipping is free for purchases over €90
How long does delivery take?
Shipping within Austria takes 1-2 working days.
To Germany 3-5 working days and to all other EU countries 4-7 working days.
You can track your order here Parcel tracking
Can I return my order?
Custom-made products such as harnesses, muzzles, non-adjustable collars and retriever leashes cannot be returned.
Items such as adjustable collars and leashes have a 14-day right of withdrawal. Contact us at fluffypaws-shop@outlook.com or via our contact form.
What is the best way to measure my dog?
You can find our measuring instructions and size tables in the main menu under Measuring instructions. If you need help, please feel free to contact us.
Can I order a special product as requested?
Almost all of our products can be configured as desired. However, if you cannot find the product you are looking for, we can definitely help you.
Simply contact us at fluffypaws-shoploutlook.com or via our contact form.
What is the best way to clean Biothane?
If the material gets dirty, you can simply hold it under lukewarm water and clean it with a soft sponge or cloth and use a little soap if necessary. The wet material can simply be wiped off with a dry cloth or left to air dry.